Cookies
We use cookies or similar tracking technology, on our Site and in the Services to distinguish you from other users of our Site and Services. This helps us to provide you with a good experience when you browse our Site and also allows us to improve the Site and Services.
What are cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. Cookies can be “persistent” or “session” cookies.
We use persistent cookies and session cookies.
Persistent Cookies
A persistent cookie is stored on a user’s device in between browser sessions which allows the preferences or actions of a user across the Site (or in some cases across different websites) to be remembered. We use persistent cookies to save your login information for future logins to the Site or Services.
Session Cookies
A session cookie allows the Site or Services to link your actions during a browser session. We use session cookies to enable certain features of the Site or Services, to better understand how you interact with the Site or Services and to monitor aggregate usage by users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site or Services and then close your browser.
Which cookies we use and why
The table below explains the cookies we use and why we use each of them.
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
| _cf_bm | Analysis cookies | Used to distinguish between humans and bots. | 1 day |
| _ga | Analysis cookies provided by Google | Used to distinguish between users. | 2 years |
| _ga_(id) | Analysis cookies provided by Google | Used to keep the session | 2 years |
You can set up your browser options to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the Services.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Do not track
We do not support Do Not Track (“DNT”).
Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the “Preferences” or “Settings” page of your web browser.
Uses made of your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing |
|---|---|---|
| To register you as a new customer or user | Identity Data, Contact Data, Security Data, Special Category Data | (a) Performance of a contract with you (b) Necessary for us to comply with a legal obligation |
| To process and deliver your order including: Manage payments, fees and charges Collect and recover money owed to us | Identity Data, Contact Data, Financial Data, Transaction Data, Marketing and Communications Data | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include: Notifying you about changes to our terms, this Privacy Policy, the Site or Services Asking you to leave a review or take a survey | Identity Data, Contact Data, Profile Data, Marketing and Communications Data | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition or complete a survey | Identity Data, Contact Data, Profile Data, Usage Data, Marketing and Communications Data | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To enable you to participate in an online therapy session with a therapist | Identity Data, Contact Data, Financial Data, Special Category Data, Family/Friend Contact Data | (a) Performance of a contract with you (b) Necessary for us to comply with a legal obligation |
| To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, updates, reporting and hosting of data) | Identity Data, Contact Data, Technical Data | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant Site and Services content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | Identity Data, Contact Data, Profile Data, Usage Data, Marketing and Communications Data, Technical Data | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our Site and Services, marketing, customer relationships and experiences | Technical Data, Usage Data | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | Identity Data, Contact Data, Technical Data, Usage Data, Profile Data, Marketing and Communications Data | Necessary for our legitimate interests (to develop our Services and grow our business) |
| To enable you to apply to work for us | Identity Data, Contact Data, Financial Data, Technical Data | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated) and to enable you to apply to work for us |
We will not sell or rent your personal data to anyone.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to obtain an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
If we wish to use your personal data in the future for any unanticipated uses not stated in our Privacy Policy, we will contact you before we use your personal data to notify you of the change and to provide you with the ability to opt out of such new uses.
